Dural Music Layby Policy - 2022
When agreeing to a layby with Dural Music Centre, you are committing to the purchase of the products that you place on layby.
When products are placed on layby, we incur the cost of removing these products from our available inventory, and replacing these products with new goods, as well as the holding costs for your layby.
Our maximum layby term is three (3) months. Should your layby not be completed within this timeframe, we reserve the right to cancel your layby and return the goods to stock. If you are having trouble completing your layby in this timeframe, we ask that you contact us to discuss options. There is no minimum term for a layby.
Cancelled Laybys (either at customer request or after the layby period has expired) are subject to the following conditions.
Stocked Books & Accessories – Stocked Books & Accessories are subject to a $10 layby cancellation admin fee + a 20% sale value cancellation charge
Special Order Books & Accessories – Where the Book or Accessory has been Special Ordered at your request, the cancellation fee is the full value of the product, per our Special Order T&Cs.
Where the product has not been paid in full at the time of cancellation, we will request balance payment be made, and in turn provide you with the goods.
Should you not make full payment, we will retain all monies paid to date and reserve the right to pursue collection of the outstanding balance.
Stocked Instruments – Stocked Musical Instruments are subject to a $30 layby admin cancellation fee + 25% of sale value cancellation charge.
Special Order Instruments – Where an Instrument is Special Ordered for you, the cancellation fee is the full value of the product, per our Special Order T&Cs.
Where the product has not been paid in full at the time of cancellation, we will request balance payment be made, and in turn provide you with the goods.
Should you not make full payment, we will retain all monies paid to date and reserve the right to pursue collection of the outstanding balance.
