Musical Instrument Service & Repair

Dural Music Centre is proud to offer professional Service & Repair facilities for most instruments.

Our service department provides honest, pragmatic and cost-effective advice and solutions, including obligation free quotes on repair work, and honest advice on whether certain repair work will overcapitalise on an instrument.

For bulk servicing, including school band program annual servicing, we offer fixed price servicing, free pickup & delivery* as well as professional reporting and asset management.

For more information, please use the contact form below.

Brass Servicing

Including Trumpet, Trombone, Euphonium, Baritone Horn, Tuba & French Horn

A standard Brass service includes;
- Instrument Assessment & Play Test
- Full Instrument Clean & Disinfect
- Ultrasonic Bath of Key Instrument Components
- Mouthpiece Clean & Disinfect
- Valves / Slides Buffed & Polished
- Mouthpiece Buffed & Polished
- Oil Valves (if applicable)
- Grease Slides (Trombone + Tuning Slides)
- Clean & Disinfect Case
- Play Test & Final Polish

A standard brass service is a fixed fee of $120 inc GST, with any works above $150 separately quoted and discussed. Additional works may include dent removal or remedy of major issues, such as seized slides, dented valve casings, etc.

Woodwind Servicing

Including Piccolo, Flute, Clarinet, Saxophone (Soprano, Alto, Tenor and Baritone), Bass Clarinet, Oboe & Bassoon

A standard Woodwind service includes;
- Instrument Assessment & Play Test
- Full Instrument Clean & Disinfect
- Mouthpiece Clean & Sterilise
- Key Alignment
- Full Oil of Keys & Joints
- Screw & Key Height Adjustment
- Pad Clean
- Case Vacuum
- Play Test

A standard woodwind service is a fixed fee of $120 inc GST, with any works above $150 separately quoted and discussed. Additional works may include pad replacement, dent removal, or remedy of damaged keywork.

Guitar Servicing

Our Guitar Service department operates daily for general maintenance, restrings and repairs.  We can also assist with larger repair work, both in house and through our team of expert partners, including Maton Authorised Luthier, Lucas Barrett.
Please allow 2-3 business days for basic restring work, and 7-10 days for larger jobs. Our staff will be able to assist you with timeframes when you check your instrument in.

We can perform a Full Setup for a fixed fee of $120 inc GST, with any works above $150 separately quoted and discussed.

Works performed can include some or all of the following:
- Restring
- Nut Cut
- Machine Head Tightening
- Output Jack Cleaned & Tightened
- Electronics Checked & Repaired
- Frets Polished & Fretboard Cleaned and Oiled
- Truss Rod & Action Adjusted
- Intonated
- Case Cleaned & Disinfected

Servicing Terms & Conditions

TSA / Schools / Community Groups

Please declare if you are renting your instrument via Teaching Services Australia.
Your rental agreement may have terms that override the conditions here e.g. Instrument insurance
Please declare if you are booking services on behalf of a school or community group. Your terms will depend on the arrangements made by your liaison: zaki@duralmusic.com.au

Excess Costs

A Standard Service for a Brass / Woodwind / String instrument is a flat fee of $120 inc gst.
Should your instrument require any works beyond that of a Standard Service, we will perform works to the value of $150 inc gst: not including Parts Required, Parts on Order & Fast Track Charges.
Should your service require works beyond the value of $150 inc gst, we will call to discuss with you before commencing any additional works.
Final costs for repairs only are determined upon the completion of the service at our servicemen’s discretion.

Turnaround Time

Our servicing team guarantees a 7-10 day turnaround on all types of servicing.
Your instrument will be placed in a service queue and attended to accordingly, regardless of the complexity or cost of the services required.
Should your service require parts on order, we will advise you with a new ETA for your service.
During school holidays, instruments are accumulated and serviced across the holiday period; they are only made available to collect the weekend before term recommences.

Fast Track Priority Service

Our servicing team offers a 2-3 business day turnaround for standard services and repairs only.
Effective from the date of your booking, your service is prioritised over the regular service queue.
You will only be charged on the condition that we successfully fulfill your servicing requirements within that window.
You will only be charged for the works required otherwise.

Get in Touch

For more information about our Instrument Servicing, please give us a call on (02) 9651 7333 or fill in the below form, and one of our service team will be back to you shortly.