1. Absence Policy
Dural Music Centre is proud to offer a high quality and consistency of music teachers. In order to attract our talented team, we commit our teachers for a full term, and guarantee their income.
We also understand that 100% attendance isn’t always possible for a student.
Notified Absences – before term commences
For any absences we are notified about before lessons commence for the term – we will remove these lessons from the students invoice, and they will not be payable.
Notified Absences – after term commences
Once the term commences, no credits or refunds are available for student absences. If notified in advance DMC will do our best to rearrange the lesson for a different day/time where possible but we cannot guarantee an alternative time will be available. The more advanced notice we recieve and the more flexible you are the higher the chance a lesson can be rescheduled. Where a lesson cannot be rescheduled your tutor will provide you with an 'online lesson' instead (see below).
Absent Without Notice
If you are unable to attend your lesson and do not notify DMC in advance, your teacher will provide you with an 'online lesson' instead (see below).
Teacher Absent
Should your regular teacher be unwell, or otherwise unable to make the lesson, we will endeavour to provide a suitable substitute teacher or reschedule the lesson on a different day/time.
If we are unable to provide a substitute teacher or reschedule, we will credit this lesson to your following term's invoice. Should your enrolment not continue into a subsequent term, this amount will be refunded at the close of the relevant term.
2. 'Online Lesson' Policy
Where a student is unable to attend their regular lesson and the lesson cannot be easily rescheduled DMC will arrange an 'online lesson' in it's place.
In some situations (where mutually agreed between students/parents and tutor) this may take place on Zoom, Teams, Facetime or similar. This does require advanced notice and is not possible in most circumstances.
Most 'online lessons' will be delivered in the form of a recorded mini-lesson with teacher notes, links and other resources attached. Each recorded lesson will be prepared during the student's regular lesson time, by their regular teacher using our online studio portal. This recording will be sent to students/parents directly and will be available for students to refer to as a learning resource for the remainder of the term.
This online studio portal will also provide access to other resources including a practise diary, learning goals and teacher correspondence. Students/parents will be given simple login information on enrolment. If you need help accessing this portal DMC studio admin can assist during regular business hours.
3. Withdrawal From Lessons
Lessons at Dural Music Centre are a full term commitment. Notice to withdraw from lessons must be given prior to the commencement of the school term.
Unfortunately, withdrawals made mid-term are unable to be refunded or credited. Make-up lessons are forfeited upon withdrawal and are non-refundable.
To secure your teacher and lesson time, enrolments are automatically renewed each term unless we are advised prior to the start of the new term.
4. Supervision of Minors
At all times whilst a minor is on Dural Music premises, their supervision is the responsibility of their parent or guardian.
We have spacious waiting facilities outside all of our studios to make parents and siblings as comfortable as possible.
5. Late Fees
If an invoice remains unpaid and becomes overdue, a $25 late fee will be added.
6. Facilities
Dural Music Centre is a strictly non-smoking facility.
We ask that any smokers please do not smoke on premises, or within 5 metres of our main access doors.
We ask that all students and their families treat our facilities and equipment with care and respect.
7. Behaviour
We reserve the right to discontinue lessons where a student's behaviour, attitude or attendance is deemed inappropriate, in consultation with the student's parent or guardian.
In this instance, a refund will not be available.
